Eros - Savarre

Dimensions: 34cm x 25cm x 15cm(width x height x depth)

Weight: 0,9Kg

Eros Returns Policy

At Eros, we want you to be completely satisfied with your purchase. If you're not in love with your order, we offer a straightforward return process to ensure you're happy with your experience. Please read our returns policy below.

Returns and Exchanges

We accept returns and exchanges on most products, provided the following conditions are met:

• Timeframe: Returns must be initiated within 30 days of receiving your order.

• Condition: The item must be unused, undamaged, and in its original packaging. If the item has been opened or used, it may not be eligible for return.

• Exclusions: Certain items are non-returnable, including:

  • Final sale items

  • Gift cards

  • Customized or personalized products

  • Intimate products (where hygiene is a concern)

How to Return an Item

• Contact Us: To start your return or exchange, please email us at support@iloveeros.com. Include your order number and details about the product(s) you want to return.

• Return Authorization: We'll send you a return authorization with instructions and the address for where to send your return.

• Packaging: Ensure the product is packed securely to prevent any damage during return shipping.

• Shipping Costs: You are responsible for return shipping costs unless the item is defective or we made an error with your order.

Refunds

Once we receive and inspect your returned item, we will process your refund to your original payment method. Refunds typically take 5-10 business days to appear on your statement, depending on your bank.

If the return doesn’t meet our policy requirements, we will contact you to resolve the issue.

Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return process and place a new order for the item you want.

Defective or Damaged Items

If you receive a damaged or defective item, please contact us immediately at support@iloveeros.com with photos of the damage. We will cover the cost of return shipping and provide a full refund or replacement.

If you have any further questions or need assistance, don’t hesitate to reach out to our customer support team at support@iloveeros.com. We're here to help!

Eros Shipping Policy

At Eros, we believe in fast, reliable shipping so you can enjoy your purchase as soon as possible. Below is our detailed shipping policy to ensure you have all the information you need for a smooth shopping experience.

Shipping Methods & Rates

We offer several shipping options based on your location and preferences:

• Standard Shipping: 3-4 business days (domestic orders)

• Expedited Shipping: 2–4 business days Europe

• Express Shipping: 1–2 business days Domestic

Shipping rates are calculated at checkout based on your location and the weight of your order.

For international orders, shipping times and rates may vary based on the destination. You will be provided with the shipping options and costs before completing your purchase.

Processing Time

Orders are processed within 1–2 business days after payment has been confirmed. Business days are Monday through Friday, excluding weekends and holidays. Please note that during peak seasons (such as holidays), processing times may take a little longer.

If there are any delays or issues with your order, you’ll receive an email notification from us with updates.

Order Tracking

Once your order has been shipped, we will send you a confirmation email with a tracking number and a link to track your order. You can track your package directly from the carrier’s website.

Shipping Restrictions

• We currently ship to [list countries/regions you ship to]. If you're outside our shipping areas, feel free to contact us at support@iloveeros.com and we’ll try our best to accommodate you.

• P.O. Boxes: We do not currently ship to P.O. Box addresses.

• Military Addresses (APO/FPO): We are happy to ship to APO/FPO addresses, but please expect longer delivery times.

Shipping Delays

While we strive to ensure timely delivery, please note that shipping carriers may experience delays due to factors beyond our control (e.g., weather, holidays, natural disasters). If your package is delayed, please check the tracking status, and feel free to reach out to us for assistance.

Lost or Stolen Packages

Once your order has been marked as “delivered” by the shipping carrier, we are not responsible for lost or stolen packages. If you suspect your package has been lost or stolen, please contact your local carrier and file a claim. We will assist you in any way we can to help resolve the issue.

Customs Duties and Taxes (for International Orders)

For international orders, please note that customs duties and taxes may apply depending on the destination country. These additional fees are the responsibility of the customer and are not included in the purchase price. Please check with your local customs office for details.

If you have any questions or concerns regarding shipping, please don’t hesitate to reach out to our support team at support@iloveeros.com. We're here to help!