Q: What should I do if my order arrives damaged?
A: At Online Hand Bags S 1, we take great pride in the quality and craftsmanship of our handbags, and we strive to ensure that each product arrives in perfect condition. However, in the unfortunate event that your order arrives damaged, please follow these steps to resolve the issue promptly:
1. **Contact Us Immediately**: Send an email to our customer service team at support@iloveeros.com within 48 hours of receiving your damaged handbag. Please include your order number, a detailed description of the damage, and clear photographs showing the condition of the handbag and the packaging.
2. **Wait for Our Response**: Our customer service team will review your case and get back to you within 24 hours. We may ask for additional information if necessary to process your request.
3. **Return Instructions**: If we determine that the item was indeed damaged during transit, we will provide you with specific return instructions. We will cover the cost of return shipping for damaged items.
4. **Replacement or Refund**: Upon receiving the returned handbag and confirming the damage, we will either send you a replacement handbag (subject to availability) or process a full refund, depending on your preference.
Our goal at Eros is to ensure your complete satisfaction. We appreciate your understanding and patience as we work to resolve any issues with your order. Thank you for choosing us as your go-to destination for elegant and stylish handbags.
